Privacy policy
What we do with the stuff we know
We recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.
Our privacy commitment
We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
Consent
Your use of the Site and any disclosure of personal information via the Site signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.
Information about you
When you (a customer and/or seller) register to purchase products through The Octopus Garden we ask for information such as your name, e-mail address, postal address, and contact details. We then keep a record of this information. We keep a record of any purchase/s you make from any of the sellers’ stores in The Octopus Garden. This means both the sellers and (in some instances) us, so we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had with any of the sellers’ stores on our website.
We’ll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping in The Octopus Garden. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us via the contact us page on the top menu.
We use Mailchimp to manage ourmailing list. You will only ever end up on this mailing list if you have signed up for our newsletter, or if you have specifically asked us to add you to it. You can unsubscribe at any time by emailingthectopusgardengroup@gmail.com.
The website provider I use, WordPress, has cookies enabled for this site to make sure your computer (or other device) is recognised when you visit here again. You can find out more about cookies in general here. Sadly they are not the edible kind. More ifnormation on cookies can be found at the bottom of this policy.
How we use your personal data
All the information we collect via the Site or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
-
Passing on your orders to your chosen seller so they can supply goods and services to you and for customer administration. Our sellers may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
-
Planning and managing our business activities, including analysis of customers’ shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
-
Technical administration of our website.
- Providing you with information about the services we offer.
-
Letting you know about offers and news from The Octopus Garden. You can unsubscribe at any time.
-
Letting you know about offers, news and products from sellers on our site. Youc an unsubscribe at any time.
-
To verify details of your payment method or credit card account.
These are the circumstances in which we may share some of your data with others:
- In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
-
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
We will only retain personal data for the length of time required by law for Accounting Purposes by HMRC. Data is stored on secure encrypted online storage, including google drive / gmail / hosting providers. Printed documents are printed without identifiable personal data.
Who has access to your information
Sellers whom you are purchasing from will receive only the information necessary to process, make and despatch your order. All sellers must be GPDR Compliant. For seller Privacy Policies please message seller direct from their shop page.
I use MailChimp as a way of managing my mailing list, and your details are also stored on their servers (click the links to find out more about their Privacy Policy andTerms of Use).
If you pay using PayPal, they will also hold information about you. You can read their Privacy Policy here.
If you pay using Stripe on our website, they will also hold information about you. You can read their privacy policy here.
You can view the privacy policies of all those who will hold your data as a result of placing an order or communicating through a third party site.
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop in The Octopus Garden you’re agreeing and authorising us to process data in this way.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us or our sellers is kept as secure as possible.
Our website works over a secure encrypted connection.
We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers (Paypal, Stripe, Bank all of whom are PCI DSS compliant).
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments – for example on message boards, through email, or in chat areas – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security.
How to unsubscribe
If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please contact us via our contact page or by emailing theoctopusgardengroup@gmail.com with the subject as UNSUBSCRIBE.
Changes to privacy policy
We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on The Octopus Garden website.
Sellers’ privacy policies
Our sellers are bound by the same above legislation as us.
However, we are not responsible and do not warrant or guarantee that the privacy policies, of any seller, or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any seller in The Octopus Garden, your personal details that you submit at registration must by necessity be forwarded along with the order.
Cookie policy
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like ours to deliver you a personalised shopping experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to us using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.
We uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket.
The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/
http://www.google.com/intl/en-GB/policies/privacy/
Managing cookies:
If cookies aren’t enabled on your computer, it may mean that your shopping experience on our website may be limited. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.